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We asked, what if we took the lessons we've learned building our technology using the open source model and applied them to our customer experiences? Could we improve collaboration? Share more knowledge faster? Increase transparency? We think we can.
First, we created the Red Hat Cooperative Resolution Center. When you have a problem, and aren't sure whose software is causing it, start here. We'll work with your other software vendors to find an answer.
And if you've ever been frustrated by the exceedingly confusing Service Level Agreements that accompany many software products, describing what software will and will not be supported, you will be very pleased with the new simplified Enterprise Linux 5 Support Policy.
That's not all we do differently. Sharing knowledge is part of what we do. And we want you to take advantage of our expertise. All of our support staff are Red Hat Certified Engineers, even at level one support. So when you call--whether you need to fix a problem or are just looking for advice--you know you'll be exchanging ideas with an expert.